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Q.[USB devices] I want to delete falsely recognized device information from OS.
 
Devices (Peripheral equipments) does not work properly or do not work when it is recognized incorrectly.

Following pictures are image of 3 incorrect recognition patterns.




1. Driver not recognized

When devices failed to be recognized by OS, “!” or ”?” appears on the icon at Device Manager.





Devices need to be analysed by OS and installed programs (driver) to work with PC.
When “!” or “?” is shown on the icon, OS failed to analyse what the device is.
The device does not work.




2. No proper driver installed.

Some products require installation of additional driver programs.
Without additional driver, they run in limited ways or cause problems.

In addition, when you upgrade OS of the PC, you may install a special driver again,
even you already had installed a special driver, because of different OS.
(ex:Windows7 →Windows10)etc..


  


Many products work properly with pre-installed Windows generic driver.
This problem occurs only with products which require additional drivers.



3. Driver file corrupted

Drivers are programs. They sometimes corrupt with several reasons.
Devices does not work properly with corrupted driver programs.


  



 
Case Workaround
Case1:Driver not recognized Need to install proper driver program
Case2:No proper driver
Case3:Driver corrupted May be solved by re-installing driver


When driver program is corrupted, delete the driver once and restart your PC.
Driver will be refreshed.


  


 
This method is effective for devices without additional driver programs also.

“Plug and play” products works with general driver of Windows.

  Corrupted drivers may be replaced by refreshing drivers.


General drivers of Windows are included in OS itself.
Driver will not be destroyed by your “delete” operation.







Step 1. When mouse is not available

 


This problem occurs only with products which require additional drivers.
Check the link below for further information.

→ When Mouse is Not Available【MouseKeys Function】





Step 2. Open Device Manager

Directions differ with Windows version.


Step 3. Delete driver.
1. Find the device you want to delete.
  (You can expand the category tree by clicking triangles on the left of the device category.)



2. Right-click the device with trouble and choose “Delete”.


3. The driver will be deleted by pressing “OK”.





E.G. When you want to delete mouse driver program
1. Click “Mouse and other pointing devices”

2. Right-click “HID-compliant mouse”or “ELECOM USB Mouse”.
* Displayed names differ with model and PC environment.

3. Click Delete.
* HID-compliant mouse mainly appears when the mouse is working
with Windows general driver.





Step 4. Restart PC.

Restart the PC and check if the device move properly.

 




目的のページが見つからない場合は、
「Google」によるエレコムサポート内検索もお試しください。

Google
WWW を検索qa.elecom.co.jp を検索

※最新情報など、一部ヒットしないページもございます。



  

各種機器との設定方法を紹介しています。
サポートポータル ELECOM SUPPORT (えれさぽ





作成日時:2016-03-28
更新日時:2016-04-07

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