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文書番号:5863
Q.【Wired Mouse】USB Mouse Not Responding At All
 

Please follow the directions below
when your mouse has not been working at all since it was connected to the computer for the first time.







 1. Wired Mouse or Wireless Mouse?



For Wireless Mouse please see the link below.

⇒ 【Wireless Mouse】Mouse Cursor Doesn't Move When Wireless Mouse is Moved




Please stay on this page for Wired type mouse



Go Back to Flowchart





 2. Try to Connect to Other Computers

When something is wrong with your computer, a mouse may not work properly.
Please try to connect to other computers if you have any.


   


When the mouse still doesn't work with other computers, the mouse may be broken.
Please see 7 below - Your Mouse may be Broken


When the mouse works fine with other computers, the mouse is not likely broken - the problem may lie on your computer or its settings.
Please stay on this page and follow the steps below.




Go Back to Flowchart





 3. Try to connect to other USB port

USB ports on your computer or USB hub may have a limit and your mouse may be over this limit.
Please check the limit.
Or please try if your mouse works when it is connected to other USB ports. Please remove other USB devices such as HDD.
   




Go Back to Flowchart





 4. Using an Adapter (Converter)?

Please always use a supplied ELECOM adapter. We do not guarantee its performance with adapters from other companies.
Also when an adapter is not supplied with a mouse, the mouse is not supported for converting adapters.
Please use without an adapter.

    image: Adapter converting PS2 to USB




Go Back to Flowchart





 5. Is Your Mouse Recognized Properly as a Device?

Mouse driver sometimes cannot be installed properly
because of a bad timing or interference with other programs.
In this case the mouse and the program do not match and the mouse doesn't work properly.
Please see Q&A below and once remove the device program then unplug the mouse and plug it in again so the device driver can be updated.


~images~

  




   

    How to Remove Driver (Program) Recognized Falsely




 Please see the link below - How to control Windows Only by Keyboard


   When Your Mouse is not Working 【Mouse Key Function】



※Your old mouse driver may be causing - Please uninstall it and unplug, plug in your mouse again.




Go Back to Flowchart





 6.  Problem Solved?

Please see the links below when your mouse still doesn't work after all steps above.


Optical and Laser MouseClick Here
Mechanical MouseClick Here

When your mouse still doesn't work it may be broken.

Go Back to Flowchart





 7.  Your Mouse may be Broken



 
When you tried everything above but it still does not work, your mouse may be broken.



作成日時:2014-07-09
更新日時:2014-11-21

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