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製品Q&A > 【ENGLISH ver.】 > ・Bluetooth Earphone > troubleshooting
文書番号:7110
Q.[Bluetooth headsets / headphones] I cannot hear music / talk on the phone / chat at LINE or Skype with my Bluetooth headset?
 
  At first

This page guides about types and usages about Bluetooth earphones and headsets.

 
  Call = Available to use the default phone function of the cell phone or smartphone - not LINE, not Skype.

Music = Available to listen to music with the Music App of the cell phone or smartphone.
      Note that it does not support ALL apps and phones. Some functions may not work.

 
 

When you can talk on the phone with your Bluetooth headset but cannot listen to the
music, check the information below and confirm your product type.







  Types of Bluetooth headset and earphone

There are several types of Bluetooth earphones (headphones, headsets), such as
Only for call” “Only for music” “For call and music”.

You need to choose the Bluetooth product which match your usage.








 How to check the product type




 In the picture above,[HFP],[HSP], and [A2DP] are supported profiles.
 Following list is Bluetooth profiles often used with audio products.

HSP
(Headset Profile)
(For call) Enable to transmit with headsets
HFP
(Hands-Free Profile)
(For call) Enable Hands-free talks
A2DP
(Advanced Audio Distribution Profile)
(For music) Profile to transmit high-quality stereo sound
AVRCP
(Audio/Video Remote Control Profile)
(For music) Profile to control Audio/Video devices (Play, Forward,etc.)


 





  When you have troubles

If your usage and product type is right and still have problems, such as “does not work
at phone call”or “cannot listen to music”, try re-pairing Bluetooth device.

You need to unpair before re-pairing.
See the link below for the directions.

→ iOS5/iOS6: How to Remove Paired Devices
→ AndroidOS: How to Remove Paired Devices


For phone call troubles, see the link below for further information.
⇒ I cannot use my Bluetooth device in phone call.



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作成日時:2016-03-28
更新日時:2016-04-07

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