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製品Q&A > 【ENGLISH ver.】 > ・Bluetooth Earphone > troubleshooting
文書番号:5868
Q.Mobilephone/Smartphone: Not Switching to Bluetooth Earphone for Outgoing Calls/Cannot Hear the Voice on Outgoing Calls on Bluetooth Earphone
 



Cannot Hear the Voice on Outgoing Calls on Bluetooth

Please see below when you cannot hear the voice on outgoing calls on your headset
after pairing your Bluetooth headset and your mobilephone.



  Cannot hear on outgoing calls/Tested only outgoing calls

  Please try to receive calls and see if you can hear the voice on incoming calls.

No  ⇒ 
Yes ⇒ 


  Cannot hear on both of outgoing and incoming calls

  Your Bluetooth headset is possibly not properly paired with your mobilephone.
Please try to re-pair them
.


  How to Re-Pair Devices

 1.Remove a paired device once (remove pairing information)
 2.Pair the device again


<See Also>

⇒ 【Bluetotoh Headphone/Earphone】How to Remove (Delete) Paired Devices (iPhone

⇒ 【Bluetooth Headphone/Earphone】How to Remove (Delete) Paired Devices (Android

⇒ Bluetooth Headphone/Earphone General (★When in Trouble★)


  CAN hear on incoming calls but CANNOT hear on outgoing calls

  If you can hear the voice on incoming calls,
your Bluetooth headset is properly paired with your mobilephone

When settings are correct but no audio on outgoing calls,

You are going to need to switch audio source to your Bluetooth headset on your mobilephone.
Please see below for more details



Outgoing calls with Bluetooth Headset




There are roughly 3 sound-output options to choose from
when you are making an outgoing call.

    use 「mobilephone's regular call function」
  use 「Built-in speaker」
    use 「Bluetooth headset」

For many of mobilephones,
its regular call function is used when you make outgoing calls as usual,
even when it is paired with a Bluetooth device (headset)


When you wish to make outgoing calls using Bluetooth,
you are going to need to once switch your audio source to your Bluetooth headset after making a call.


You need to do this everytime when you make an outgoing call. (Cannot be fixed)




 
Outputing sound through a Bluetooth headset

Directions are different by mobuilephone types/models etc.
   See the following directions for some major moblilephone types.
 ※Some models/OS versions have different settings.

Smartphone


iPhone
 Make a call and tap Audio Source from the menu on the screen, tap your headset model name.


Android
 Directions are different by mobilephone models - please refer to the manufacturer






 <ATTENTION>

 Some devices require you to use hands free profile to connect when switching.
 When the directions above don't work or
 when your Bluetooth earphone sometimes work but sometimes don't work,
 
Please see your mobilephone's Manual.

 When you cannot find the directions on the manual,
 Please refer to the manufacturer


 

作成日時:2014-07-09
更新日時:2014-11-05

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